FAQ

Every sweet you add drops into one box, and you can watch it fill up as you shop. Open your box from the top of any page to see what's inside, change quantities, or head to checkout. However much you choose, it all arrives together in one delivery — most orders in a padded mailer, packed by hand.

Yes. Open your box and use the – and + beside any sweet, or keep shopping and add more. Nothing is final until you've checked out.

Each box holds a selection chosen to go together — the sweets are listed on every box's own page, so you know exactly what you're sending. See the boxes.

Yes, and that's rather the point. A gift box checks out on its own, so the delivery address you enter is theirs — and anything already in your own box stays there for later.

No. Delivery is free on every gift box, anywhere in the United States, whatever else you have ordered.

You can, but they'd travel to one address — an order can only have one. If the gift is going somewhere else, buy it on its own and your sweets will be waiting in your box afterwards.

Our own score out of 10 for how British a sweet is. You'll find it on every product page. It's there for fun, and measured with absolutely no scientific rigour.

On each sweet's product page, and on the packaging it arrives in. Recipes can differ between countries and change over time, so if you have an allergy, always read the label before eating. If you're unsure about anything, ask us before you order.

Delivery is $6.95 anywhere in the lower 48 states, a little more to Alaska, Hawaii and APO/FPO addresses. Orders of $50 or more ship free, and every gift box ships free whatever it costs. Your box shows what delivery will cost as you add sweets. More about shipping and delivery.

The delivery options and prices for your address are shown at checkout, before you pay. We ship anywhere in the US, and pack orders by hand within 1–2 business days — the full details are here.

We'll email you when your box is on its way, with a tracking link whenever the delivery service provides one. If it hasn't arrived when you expected, start here.

In warm months we ship Monday to Wednesday only, so nothing sits in a depot over the weekend. Chocolate can still soften in transit when it's hot — that's normal, and it sets again somewhere cool. If something arrives beyond saving, we'll replace it. How we ship in warm weather.

Get in touch as soon as you can with your order number. If your box hasn't been packed yet, we'll do our best to help.

We're sorry. Contact us with your order number and a photo of the damage within 14 days, and we'll sort it out with you. What we replace and refund.