Refund policy

Returns & Refunds

Sweets are supposed to make things better, not more complicated.

Because our chocolates, sweets, and other edible products are food items, we aren't able to accept returns or exchanges once they've been shipped. All edible products are therefore considered final sale.

But if something isn't right with your order, we'll do our best to put it right.

Damaged, Missing or Incorrect Items

If an item arrives damaged, is missing from your order, or we've sent you the wrong thing, please contact us within 48 hours of delivery.

Include your order number, a brief description of the problem, and a photo of the affected item and packaging where applicable.

Depending on the circumstances, we'll arrange a replacement, refund, partial refund, or store credit. If we've made a mistake with your order, you won't be charged any additional shipping costs to put it right.

Our Melt Promise

British chocolate wasn't exactly designed with an American summer in mind.

We take extra precautions when shipping chocolate during warm weather, but occasionally the weather wins. If your chocolate arrives significantly melted despite our warm-weather packaging, contact us within 24 hours of delivery with your order number and a photo.

We'll review the issue and make it right with a replacement, refund, partial refund, or store credit, as appropriate.

Our Melt Promise doesn't cover packages left outside for an extended period after delivery, incorrect shipping addresses, missed delivery attempts, or other circumstances occurring after successful delivery.

Change of Mind

Unfortunately, we can't offer refunds or exchanges because you've changed your mind, ordered the wrong product, or simply didn't enjoy a particular sweet.

If you're unsure about something before ordering, get in touch. We're always happy to help.

Gifts & Personalized Orders

Personalized products and gift orders are final sale unless they arrive damaged, defective, incorrect, or there has been an error on our part.

Something Gone Wrong?

Please get in touch with us and include your order number along with any relevant photographs.

We'll take a look and do our best to make things right.